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Beyond Chatbots: Why AI is the Future of Hospitality ?
The hospitality industry thrives on providing exceptional guest experiences. A key part of this is offering immediate support and assistance, and in today’s digital age, guests expect nothing less. While chatbots were an initial step towards providing instant help, their limitations are becoming increasingly clear. Guests and hoteliers alike are recognizing the need for a more sophisticated solution.
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How to Reduce Friction and Win Happiness
The hospitality industry thrives on efficiency. A well-oiled machine not only leads to happy guests, but also a happier, less stressed staff. But all too often, hotels encounter operational friction that slows things down, increases costs, and leaves your team feeling frustrated.
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5 Ways You Can Enhance the Guest Experience
Customers may forget what you said, but they’ll never forget how you made them feel." This rings especially true in the hospitality industry. A positive guest experience is the cornerstone of any successful hotel or short-term rental business. In fact, a PwC study revealed that 73% of customers consider experience a key factor in their purchasing decisions, second only to price. So, how can you ensure your guests leave with cherished memories and a longing to return? Here are five ways to elevate your hospitality game:
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